100% Satisfaction Guarantee. If you are not 100% satisfied with your purchase, within 30 days of your purchase we'll give you a refund, or the same amount in store credit - it's your choice. We're committed to making sure you are fully satisfied with and confident using every surveillance product you buy from us!

To request a return please call our returns hotline toll free at support@soluir.com. Once your return is authorized, an email will be sent to you with your assigned return merchandise authorization and all instructions for the return. Once your return is received by our returns department it will be processed within 5 business days.

Refunds

Soliur stands behind our products with a 30-Day Money Back Guarantee. Requests for refunds on items must be made within 30 days of receiving your order. Any requests for a refund made after 30 days may be denied. 

Fees

All refunds are subject to a 15% restocking fee, merchandise shipped without an RMA number or missing or damaged item may be subject to a 30% restocking fee depending on each case.

All refunds will be issued back to the original form of payment used to make the purchase. The refund will be issued for the item(s) returned only. Shipping charges from the original order will not be refunded as part of the return.

Exchanges

At this time exchanges are not permitted, due to new protocol items can only be returned for a refund. 

Warranty Replacements

All products are backed by our standard One Full Year Warranty. If your product stops working within 360 days of receiving the product and we are unable to resolve the issue through troubleshooting, we will issue a RMA number for the defective product to be shipped back for replacement.

As part of our inspection process for warranty replacement requests, all items are tested upon receipt. If the returned item is found to be in working condition and free of defects your original item will be returned to you. If the item is confirmed to be defective, a new replacement unit will be shipped.

Inspection Process

All items returned are subject to an inspection/testing process.

If the product has been altered or physically damaged due to misuse, this may void the warranty and/or return eligibility of the item. In these rare cases your return may be denied and the product will be returned to you.

Return Shipping

Return shipping is paid by the customer for all products.

It is strongly recommended that you use a traceable return mailing service and to keep a record of the tracking number for the return shipment. Soliur  will not be responsible for any lost return shipments. In the case that proof of delivery is requested for a returned package, the return tracking number will be required.

Unauthorized Returns

Items returned without a return merchandise authorization issued by Soliur may be denied and sent back to the customer. To ensure your return is processed in a speedy manner, we ask that all returns be requested through our returns support@soliur.com so that we may issue the appropriate authorization and provide instructions on where to send your item. 

International Customers

Soliur  is unable to reimburse any customs or duties fees paid by international customers in the event of a return of an item delivered outside the United States.

As stated in our shipping policy, Soliur is not responsible for any additional charges levied by the recipient’s country for importing our products. As such, we will not be able to issue any reimbursements for those fees.

For warranty replacements, we are able to mark the packages for the replacement shipment as replacement products. However, it is still up to the discretion of the recipient country as to whether or not additional customs or duties fees will be issued for the new shipment. Regrettably, Soliur is not able to control whether or not these fees will be issued. Any fees will remain the responsibility of the customer.